We make IT work!

What We Offer

We can help you with your IT needs. Our highly experienced team provides IT support to small and midsize businesses in many different industries. Our core services are helpdesk and cloud computing, and we are experienced in building and maintaining reliable networks from the wire up. 

We provide all our clients with exceptional customer service, and we believe that each service call should result promptly in a positive solution. 

Services

  • Strategy & Consulting

    Whether you’re integrating e-commerce into an existing business or building an entire IT infrastructure from the ground up, we can provide professional advice on how to do this effectively and successfully.

  • Server Management & Virtualization

    We will help you improve your servers' reliability and availability and protect your vital data. We can manage your on-premise data centers, safeguard your data in the cloud, or virtualize your entire infrastructure to minimize your Total Cost of Ownership (TCO).

  • Office Technology Infrastructure

    We can organize your computer and network setup, mobile communication integration, and file services to create a clear, simple, and effective system for your business. 

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Partners

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About Us

We have delivered IT strategy, consulting, and support services since 1993. We have four full time employees and a global network of partners and consultants that we work with. We manage and support our clients’ physical and cloud infrastructure, and also help them with many other IT challenges. We are proud to serve American companies with offices across the United States, as well as Italian companies seeking IT support in their US offices.

At Rocon Technology, we care deeply about quality: the quality of our services, and the quality of our clients. We run our own helpdesk, and clients who call with a problem will be talking to someone who knows them and their business. The staff member who talks to a client about fixing a broken keyboard may be the same person managing much more challenging backend issues. We never want a client to have a bad experience when they call for IT support.

FAQ

  • Yes, we provide IT support services to companies with offices across the United States as well as in Canada and Mexico. Please reach out to us to discuss the services we can offer your company.

  • Our clients appreciate that we provide personalized service perfectly tailored to their IT needs. When you have an IT issue, you’ll be talking directly to one of our specialists who knows your system and who may have already helped you through a previous IT problem.

  • We support companies in multiple industries including banking, entertainment, fashion, food, manufacturing, and professional services firms. Our team can pivot to support your company’s IT needs in whatever industry you’re in.

  • Yes, we work closely with TD Synnex, Ingram, D&H, and several other vendors. Let us know what your hardware needs are, and we can connect you with the appropriate vendor.

  • The person who answers the phone when you have an IT problem will be familiar to you. We are a small, highly experienced team, and whenever you run into an issue that you need help with, you’ll be talking to someone who either helped set up your account or has helped you with another problem in the past. This is the essence of the white glove IT service that we are proud to offer our clients.

  • We offer access control systems; backup and disaster recovery; business continuity planning; cloud computing; cyber security; helpdesk and deskside support; hosted solutions including email, 365, SharePoint, file backup and sync, and many other services. If there’s a service you’d like, please ask us about it!

  • We offer our clients IT services on a yearly contract based on a monthly recurring fee. This fee structure allows our clients to predict their annual costs.

  • Our smallest clients have 10-20 employees and our largest clients have 50+ employees. We do have clients that that are a bit smaller or larger than the specified ranges mentioned, so whatever your company size is, reach out to us to find out if we the right IT support company for you.

  • Clients can reach our Help Desk for support in 3 ways:

    (1) Phone, (2) Email, (3) Website

    Day-to-day support is provided by a pool of engineers who respond based on priority levels L1, L2, or L3.

    Each client is assigned an account Concierge to oversee the client’s entire IT ecosystem. The account Concierge can address any issues and/or questions that need to be addressed beyond the Help Desk.

Contact Us